Tree
Delivery
DELIVERY
AREA
Trees Direct delivers high-quality field-grown and container-grown
trees to anywhere in Georgia and surrounding states.
Depending
on your location and the quantity and size of trees
ordered, trees will be delivered on various size large
trucks and/or trailers. Our trucks need a fairly flat
and level surface to unload. Steep driveways or hills
may present a problem. Please have an alternate delivery
location planned if there is any doubt about the unloading
situation.
DELIVERY
FEES
There is a deliver fee for each and every delivery.
Contact Steven Whatley at 678-677-5931 to receive your
quote for trees and delivery fees to your area.
DELIVERY
SCHEDULING
Our recommendation is to always try to schedule a delivery
several days in advance. Upon placing an order with
one of our representatives, our dispatcher will begin
to schedule a delivery time for your order. We will
call you back as quickly as possible with an estimated
time of arrival. If the time of arrival does not fit
your schedule we will be more than happy to schedule
a delivery for another time.
NOTICE:
If you place an order for trees and then decide to cancel
the order, please give us 48 hours notice of cancellation
prior to the scheduled time of delivery. Otherwise,
if our truck is already in route to deliver your trees,
it will be necessary for us to retain the delivery fee
to cover the expenses for the delivery - however, we
will promptly refund to you the cost of the trees minus
a 10% restocking charge.
DELIVERY
RESTRICTIONS & REQUIREMENTS
Based on your location, we do have a minimum sales order
required for a delivery to be scheduled. Contact us
to inquire about minimum order to your area.
Our
drivers do not assist in unloading your order. For large-size
field-grown or container-grown trees more than 30 gallon
in size, it will be necessary for you to have adequate
equipment on site, such as a skid steer loader or forklift,
to unload trees. Container-grown trees 30 gallon and
under can usually be unloaded by hand by two persons.
Per
your instructions, we may be able to
unload trees in several areas of the delivery/job site.
If
our tree
installation service is to install your trees,
you will not have to be present at time of delivery
as our professional installers will handle tree inspection
and unloading.
NOTE:
Although we take great care during our deliveries, we
enter your property at your request and risk, and we
will not be responsible for any possible damage to driveways,
sidewalks, overhanging trees or other obstacles that
may be present.
OFF-DRIVEWAY
UNLOADING REQUESTS
Because our drivers know the truck and its capabilities,
they will evaluate the conditions and make the final
decision about whether unloading can safely be done
in the location specified. Please have an alternative
unloading location planned just in case our driver is
not able to access the originally specified location.
Keep in mind that our trucks have a large turning radius
and may not be able to negotiate tight turns in your
yard, driveway or small parking lot.
OUR
GUARANTEE
We guarantee our trees to be healthy and meet industry
standards upon arrival to your site. At the time of
delivery and during the unloading process please closely
inspect your trees to identify any damage that may have
occured to trees during the loading of your order. If
you find any damages, or have any questions or concerns
about the health or condition of your trees, please
contact us before allowing our driver to unload trees
or leave the delivery site at 678-677-5931. If our representative
cannot be reached, please call 770-954-9862 as an alternate
phone number. Failure to contact us immediately upon
delivery regarding the condition of your trees may result
in void of guarantee.
NOTE:
Trees Direct cannot be held responsible for damages
that occur to trees during and as a result of the unloading
process. If you have contracted with Trees Direct for
tree installation, and the installers damage trees during
the unloading process, Trees Direct will assume responsiblity
for such damage.
We
are dedicated to providing our customers with the finest
quality trees and service at the lowest possible price.
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